- Review Service Now queues and Apex portal queues to prioritize critical and ageing tickets. And also to triage to ensure the correct resolving teams are involved.
- Assist project team, production support team, key stakeholders, and management to prioritize business requirements and deliver solutions and services.
- Perform intake of recent enhancement requests to support production Apex environments.
- Perform intake of new enhancement requests to support projects.
- Perform end to end SDLC deliverables as they relate to supporting production and project requests.
- Perform necessary configuration work in the multiple Apex solutions.
- Support integration of the multiple Apex solutions to their counterpart ERP solutions.
- Work with service providers.
STRATEGY
- Assess operational issues and determine trend and propose long-term solutions.
- Assist in building roadmap for the multiple Apex solutions.
- Develop and execute a process to evaluate, prioritize and monitor the success of the business processes.
ANALYTICS
- Review and analyze incident and service request tickets to identify recurring error patterns and recommend impro vements.
- Performance analysis of business processes and review ways of improvement
- Assist in supporting various reporting requests.
Qualifications & Experiences
- Undergraduate degree in business operations or computer sciences
- 1 or more years of e xperience working with a vendor on-boarding solution
- Prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
- 1 + years of prior experience in the configuration, maintenance and support of Apex Vendor Onboarding portal solution.
- 1 + years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)
- Superior analytical and problem-solving skills
- Experience developing financial models in Excel AND facilitating business discussions
- Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets
- A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture
- Excellent written and verbal communication
- Superb relationship building skills
- Work collaboratively w/small teams
- Ability to handle multiple assignments concurrently
Not Required but preferred experience
- Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
- Familiarity with streaming and similar products /services
- Experience working in a national or global company
- Some visualization tool knowledge would be helpful ( i.e. Tableau, Power BI)
- Comfortable in working in highly iterative and somewhat unstructured environment