Associate Specialist, Collections (Pune)

Associate Specialist, Collections (Pune)

04 Aug
|
XPO INDIA SHARED SERVICES
|
Pune

04 Aug

XPO INDIA SHARED SERVICES

Pune

- 30% Answer inbound calls from customers in a quick paced, goal-oriented collections department

- 20% Assist internal and external customers through inbound and outbound email and phone request to ensure dispute resolution.

- 10% Use resources to research, resolve and respond to moderately complex customer issues

- 10% Identify collections issues and forward them to cross functional departments for resolution

- 10% Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances

- 10% Use customer feedback to identify needs to reconcile disputes

10% Provide customer assistance for client audit letter responses as necessary

📌 Associate Specialist, Collections (Pune)
🏢 XPO INDIA SHARED SERVICES
📍 Pune

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