Key Responsibilities:

Develop and execute a post-purchase customer journey strategy:

- Empathizing We start from our customer (and their pain points) and work towards solutions that address their needs.
- Planning Gain a deep understanding of customer problems, Omnichannel, order management system, Supply chain, and technology to then synthesize into a product strategy that improves customer experience, reduces cost, and brings efficiency into business.
- Responsible for the product conceptualization, definition, planning, and execution throughout the product life cycle, including gathering and prioritizing product and customer requirements.
- Collaborating Collaborating with cross-functional teams (Engineering, Design, QA, etc.) to deliver products on time.
- Analyzing and Iterating Analyzing product usage data and customer feedback to improve the customer experience and satisfaction continuously.




- Innovating Staying up-to-date with industry trends and best practices to ensure products remain competitive in the market.

Skills Experience:

- B.E + MBA (optional)
- Added plus if you have been a hands-on developer/Tester
- Knowledge of e-commerce, omnichannel, retail technologies, and order management systems added advantage
- Proven track record of delivering successful products in a rapid-paced environment
- Strong analytical and problem-solving skills
- oral communication and collaboration skills
- Ability to prioritize and manage multiple projects simultaneously
- Knowledge of customer experience best practices and methodologies
- Understanding of user research and data analysis techniques.

📌 Associate Product Manager (Chennai)
🏢 Caratlane
📍 Chennai