About OnGrid OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 billion+ verification transactions across 4000+ happy clients .
At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.
Roles & Responsibilities
- Building long-term relationships with key clients
- Build relationships with key employees among customers i.e. account mapping
- Addressing customer concerns and complaints with a proper resolution
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address customers’ needs
Requirements
- Preferred experience as a Client Operations Manager or Relationship Manager of 3 years or more
- Excellent communication
- Proven track record of meeting and exceeding targets
- Background verification industry knowledge is a plus
- Experience in tracking relevant KPIs (e.g. customer satisfaction, client retention)
- Proficient in MS Office, Google Sheets with working knowledge of CRM platform
- Problem-solving aptitude and ability to work well with a team