Responsibilities

- Act as the primary point of contact for client governance and provide a high-touch Silk Glove Treatment (SGT) experience to drive successful adoption of AI and automation solutions.
- Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies
- Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups
- Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity's Tech team and Delivery teams for implementation
- Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact
- Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization
- Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution
- Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes,



and continuous improvements
- Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout
- Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience

Required Background

- Post-Graduation in any stream (technology background preferred)
- Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation
- Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
- Robust understanding of Banking domain (commercial and investment banking)
- Passion to help find new technology solutions and drive operational efficiencies
- Strong stakeholder management, program governance, business analysis, and change management skills
- Ability to manage multiple tasks simultaneously and deliver timely resolutions
- Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point

📌 Associate/Assistant Director - AI Adoption & Governance (Gurugram)
🏢 Acuity Analytics
📍 Gurugram