About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13 million growth round in June 2025 (total funding: $68 million)—GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As part of the Merchant Success team, this role directly impacts merchant growth by improving conversion rates and reducing returns through data-led interventions. You will work closely with merchants, analyse performance metrics, and generate actionable insights that translate into measurable business outcomes. This is a high-impact role where your recommendations directly influence GMV growth and merchant success.

What You’ll Own Merchant Growth & Insights Analyse conversion rates, returns, and performance metrics across merchants

Run A/B experiments to measure impact and identify growth opportunities

Generate actionable insights to improve merchant performance Data Analysis & Problem Solving Identify root causes through deep data analysis

Translate insights into actionable solutions and recommendations

Differentiate between actionable vs. non-actionable insights Stakeholder & Relationship Management Build strong, long-term relationships with merchant partners

Create “GoKwik champions” within merchant organisations





Influence stakeholders through data-backed recommendations Performance Tracking & Reporting Define, track, and report key metrics impacting conversion and performance

Build frameworks for performance monitoring and reporting

Provide regular updates to internal stakeholders Cross-Functional Collaboration Work closely with Customer Engineering, Product, and Tech teams

Ensure execution of initiatives aligned with merchant goals

Support implementation of solutions within defined timelines Business Analysis & Strategy Support Assist in cost-benefit analysis and business case development

Contribute to business requirements for new initiatives

Conduct market research to identify trends and growth opportunities Who You Are 2–4 years of experience in data-driven environments such as AdTech, FinTech, or eCommerce

Experience working on B2B SaaS products in customer-facing roles

Strong analytical skills with ability to derive insights from data

Experience in business analysis, defining metrics, and reporting frameworks

Comfortable working with Excel and tools like Metabase

Proven ability to make recommendations and influence stakeholders

Strong problem-solving mindset with attention to detail

Strong proficiency in English and Hindi Why GoKwik At GoKwik, you’ll work on real business problems that directly impact merchant growth and revenue. You’ll operate in a fast-paced environment where insights quickly translate into action. This role offers strong ownership, cross-functional exposure, and the chance to build deep expertise in eCommerce growth and analytics.

Required Skills Shopify customer Success ecom negotiation handling retention Problem-solving d2c Ownership

📌 Associate Customer Success Manager (Gurugram)
🏢 GoKwik
📍 Gurugram