- Client Service - IC1Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon
- Supports clients in addressing operational and technical questions or issues and ensuring requests are executed
- Applies problem solving skills based on precedence and experience
- Uses communication skills to deliver high quality service to a specialized client base
- Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed
- Leverages a general understanding of broader BNY Mellon services and offerings




- Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed
- Tracks information related to general client issues and needs to support business development efforts
- Participates in internal activities and initiatives designed to improve the client experience
- No direct reports
- Supports a selected number of client accounts of limited complexity
- Bachelors degree or the equivalent combination of education and experience is required
- 0-3 years of total work experience preferred
- Experience in an operational area and/or client services preferred

📌 Associate, Client Service I (Pune)
🏢 BNY Mellon International Operations (India) Private
📍 Pune