About the Role

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

- Sales & Business Growth

- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management
- Ensure smooth daily operations using the prescribed checklist tools.
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.





3. Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills
- Bachelors/Diploma degree.
- 0-5 years of experience in sales, operations, hospitality, retail, or service roles.
- Solid communication and customer-handling skills.
- High ownership and problem-solving ability.
- Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Split Shift

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:30 PM to 10:30 PM

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📌 Associate Center Manager | Ghaziabad
🏢 Cult.fit
📍 Ghaziabad