Associate Analyst -NPS Summary Performs analytical and operational services that enable the team to function efficiently.

Major accountabilities: Knowledge of well established procedures or a set of un varying routines possibly covered by a set of rules. Follows documentation or clear custom and practice. Solves problems which are defined and repetitive.

Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Distribution of marketing samples (where applicable) Key performance indicators: Compliance with requirements -Required tasks done according to their priority, set deadlines and in positive quality.

Minimum Requirements: Work Experience: Market and customer intelligence. Working experience within the pharmaceutical industry.

Skills: Benefit Verification.

Calls

Handling.

Customer

Relations.

Customer





Service.

Customer

Support. Data Entry. Effectiveness. E-Learning. Finance. Flexibility.

Inventory

Control. IT (Information Technology). .

Pharmaceutical

Products. Scheduler.

Selling

Skills.

Small

Business.

Workforce

Management (Wfm).

Languages : English.

Skills Desired Benefits Verification, Calls Handling (Inactive), Customer Relationships, Customer Service, Customer Support, Data Entry, Effectiveness (Inactive), Finance, Flexibility (Inactive), Inventory Control, (Inactive), Online Learning, Pharmaceutical Products, Scheduler (Inactive), Selling Skills (Inactive), Small Businesses, Workforce Management (WFM) Experience Level Mid Level

📌 Associate Analyst - Net Promoter Score (Hyderabad)
🏢 Novartis India
📍 Hyderabad