Role & responsibilities

Work Experience :Total 8 years previous experience in Training function and Minimum 1 year as an AM Training.

Language & Communication

- Should have good communication skills in English
- Should have managed a group of Trainers

Preferred Competencies:

- To motivate, develop and mentor team members in a dynamically changing environment
- Managed group of communication coaches
- Ability to plan training & refresher communication
- Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
- Must be able to coach & mentor the team on a regular basis
- Must be ready to pick up & drive towards the smooth closure of escalated engagements
- Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
- Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance




- Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews
- Should be able to lead Governance/Escalations calls with the Client
- Should possess experience into international Voice process
- Excellent Communication skills

Key Deliverables (KRA/Measure):

- Experience with technologies and best practices for instructional manuals and teaching platforms
- Good interpersonal skills and communication with all levels of management
- Able to multitask, prioritize, and manage the team
- Leadership, team building, and management skills
- Review Content for various trainings
- Good command over spoken and written English
- Candidate should be ready to work in a 24*7 setting
- Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients
- Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

📌 Assistant Training Manager (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad