The purpose of this role is to ensure a seamless onboarding and successful launch of franchise partners by driving operational excellence, compliance, and partner readiness. The role is responsible for leading the post-launch stabilization phase, enhancing the overall partner experience, and ensuring timely resolution of operational challenges. It also focuses on building and developing a high-performing ORM team while driving continuous process improvements, partner satisfaction, and long-term business success through robust engagement and accountability
Role and responsibilities
- Drive end-to-end onboarding of our franchise partners & ensure adherence to timelines, quality & compliance standards
- Own launch readiness & ensure smooth go-live through proactive risk identification & resolution
- Lead hypercare phase (first 60-90 days) to stabilize operations & partner performance
- Act as escalation point for partner issues & ensure quick, effective query resolution
- Manage, coach & develop a team of ORMs & drive accountability & performance outcomes
- Plan team bandwidth, allocate workload & ensure optimal productivity
- Identify training needs & build capability within the team