Shift Timing: 10 am to 7 pm , 10.30 am to 7.30 pm.
Sunday Fixed off.
:
- Develop and deploy sourcing strategies for frontline/BPO roles across job boards, social media, walk-in drives, and employee referrals.
- Execute daily walk-in drives, campus placements, and social media campaigns to maintain a steady pipeline of customer service executives / Sales profiles.
- Lead initial screening, assessments, and interviews to evaluate cultural and technical fit.
- Partner with operations and business leaders to forecast staffing needs, minimize attrition, and align on hiring priorities.
- Manage offer rollouts, salary negotiations, and the seamless onboarding/induction process of new hires.
- Maintain ATS (Applicant Tracking System) hygiene and report on recruitment metrics like Time-to-Fill, Cost-per-Hire,
Offer Drop-off Rates and Source Mix.
- Coordinate with external staffing agencies and job portals to scale up hiring during seasonal or peak business requirements.
Qualifications & Requirements :
- Graduate in any stream.
- 8+ years of progressive recruiting experience on high-volume, frontline, or bulk hiring.
- Expert knowledge of BPO hiring / Assessment tools
- Experience in managing hiring teams or vendors and robust expertise in Sakeholder Management.
- High emotional resilience, excellent communication assessment skills, and the agility to handle shifts in hiring volumes