Blueberry Digital Labs is looking for a skilled Assistant Manager Operations to play a pivotal role in managing our daily operations and providing strategic oversight. This position is ideal for an individual with a strong background in team leadership and a passion for process improvement. You will be responsible for managing a team of 4-5 team leads independently, ensuring the smooth execution of workflows, and driving key initiatives in recruitment and performance management.
What You Will Do: Key Responsibilities
- Manage 4-5 team leads independently, providing supervision and motivation to ensure high performance across their teams.
- Proactively reach out to team management to identify process improvement opportunities and provide updates.
- Diligently follow all company procedures and instructions to ensure the smooth execution of workflows.
- Drive the recruitment process, including interviewing, hiring, and training new staff as required.
- Monitor, measure,
and report on team performance metrics and implement team incentive programs.
- Create reports, analyze and interpret data to provide actionable insights.
- Monitor operating costs, budgets, and resources to ensure efficiency.
- Coordinate with the team to identify process improvement opportunities and implement new initiatives.
- Motivate staff and maintain a positive work environment that fosters growth and success.
What You Will Bring: Qualifications
Experience & Skills:
- Previous Team lead or Assistant Manager Experience in ITES, SEO, Digital Marketing, Content, or BPO.
- The ability to manage a team of 4-5 team leads independently.
- A good understanding of team management.
- Excellent presentation & communication skills.
- Publishing domain knowledge is preferred.
Core Competencies:
- A high level of commitment.
- Robust research skills.