- Maintaining a positive, empathetic and professional attitude toward customers and vendors all time.
- Day to day follow up for recent ES installation, Reinstallation and Deinstallation request if any.
- Acknowledging and resolving customer complaints timely.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Taking prompt action on customer query & the incidents as per standard process.
- Keeping records of customer interactions, transactions, comments and complaints as per standard process
- Communicating and coordinating with colleagues as necessary.
- Ensure to follow all compliances related to workflow.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.