Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job Summary:

Seeking a hands-on Assistant Manager with strong experience in US Mortgage Servicing, specifically Loss Mitigation/Home Retention. The ideal candidate is a subject matter expert who consistently meets or exceeds performance targets and can effectively coach and transition new hires into production. Key Knowledge, Skills & Abilities

Job Summary

Seeking a hands-on Assistant Manager with solid experience in US Mortgage Servicing, specifically Loss Mitigation/Home Retention. The ideal candidate is a subject matter expert who consistently meets or exceeds performance targets and can effectively coach and transition new hires into production.

US Mortgage loss mitigation / foreclosure / servicing

Knowledge of FNMA, FHLMC guidelines





Loan document review, income calculation, credit analysis

Strong analytical + decision-making skills.

Proficiency in data analysis and reconciliation as needed.

Ability to manage multiple priorities in a deadline-driven environment.

Proficient in MS Office and capable of working effectively in collaborative, team-oriented environments. Key Responsibilities

Ability to lead a team in a fastpaced, compliance driven mortgage servicing environment.

Lead and supervise a Mortgage Servicing team to meet SLA, productivity, and quality targets.

Manage work queues, daily workflows, and production metrics.

Maintain daily/weekly/monthly performance and production reports.

Partner with client partners and inhouse team on workflow planning, process improvement, training, and special projects.

Recommend operational enhancements to improve efficiency and client satisfaction.

Collaborate with internal teams to ensure smooth operations and timely issue resolution.

Handle escalations and resolve complex customer or client queries.

Coach and develop team members while monitoring performance and attendance.

Education and Experience

Bachelors degree required

5 plus years of US Mortgage Servicing experience, preferably in Loss Mitigation

Flexibility to work night shifts and support extended hours/weekends when required.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Assistant Manager, Loss Mitigation (Hyderabad)
🏢 Firstsource
📍 Hyderabad