1. PRINCIPAL ACCOUNTABILITIES

Accountabilities Major Activities

- Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner
- Service Level Agreements (SLAs) for support issues.
- Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution.
- Manage service requests, incidents, problems, and change requests through ITSM tools.
- Support Month-end, Quarter-end, and Year-end financial closing activities.
- Coordinate production deployments and post-production verification.
- Ensure minimal business disruption during planned and unplanned outages
- Act as the primary IT contact for Oracle EBS users.
- Understand business requirements and provide timely functional and technical support.
- Troubleshoot user issues and resolve application problems within SLA timelines.
- Conduct regular follow-ups with business users until complete resolution.
- Maintain high user satisfaction through proactive communication.
- Provide application guidance, knowledge sharing, and end-user training.
- Support onboarding of recent users and business process adoption.
- Have knowledge on PL sequel data queries, query to identify technical issues.
- Prepare functional test scenarios and perform unit testing.
- Support testing for
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Regression Testing

- Coordinate defect resolution with business users and implementation partners.
- Validate fixes before production deployment.
- Create, modify, disable, and reactivate Oracle user access.
- Create and maintain responsibilities, menus, request groups, profile options, and role assignments.




- Assign and revoke responsibilities based on approved access requests.
- Ensure Segregation of Duties (SoD) compliance and least-privilege access.
- Support employee onboarding, transfers, and separation activities.
- Perform periodic user access reviews.
- Remove inactive or unauthorized access.
- Maintain complete documentation and approvals for all access
- Support Internal Audit& External Audit
- Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs.
- Manage vendor tickets and service requests.
- Identify opportunities to automate manual

business processes.
- Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation.
- Prepare and maintain documents for
- Functional Specifications
- Technical Design Documents
- SOPs
- User Manuals

- Maintain issue logs, RCA documents, and support documentation.
- Conduct knowledge transfer sessions for support teams and business users.
- Assist in in other Non-ERP application implementation and rollout.
- Manage employee travel expense management system.
- Manage Automation projects in assist in productionize.

1. SKILLS AND KNOWLEDGE

Educational Qualifications

- B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification.
- General Ledger (GL)
- Accounts Payable
- Purchasing (PO)
- Inventory (INV)
- Oracle EBS Functional/Technical Certification
- Support experience in Oracle travel and expense management system
- Python and Oracle Apex experience is preferred.
- Automation of business processes through various tools will be an added advantage.

Functional /Technical Skills

Experience in one or more Oracle EBS modules:

Experience:

2-5 years of relevant experience

📌 Assistant Manager - Information Technology (Mumbai)
🏢 Technical
📍 Mumbai