Designation : Assistant Manager Inbound

- Education : Any Graduate
- Shift Timings : Day Shift
- Language : Tamil, Hindi, Telugu, Malayalam, Kannada

:

- Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
- Should have knowledge about Dialer/ APR reports/ Shrinkage control.
- Experience in Inbound Call center management is required.
- Proficient in MS Office and call center equipment/software programs.

Candidate Profile :

- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses.
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Prepare & share reports to Client & Top management.
- Should be well aware of Inbound call centre KPIs.
- Capacity to handle multiple processes and effective client management.

📌 Assistant Manager Inbound (Chennai)
🏢 Imarque Solutions
📍 Chennai