- Ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
- To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
- Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
- To direct and control the Housekeeping operations and staff of the Housekeeping department.
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of IBIS Bengaluru Hebbal to ensure maximum cooperation, productivity, morale and guest service.
- Maintain appropriate staffing levels in order to consistently provide excellent guest service.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.
Financial Management
- Formulate yearly business plan and budget.
- Ensure to maintain department budget within established guidelines and explain monthly variances.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain cost controls through proper scheduling and inventory management.
Qualifications
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 2-4 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self-confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- And the propensity to recognize and acknowledge other peoples ideas.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.