Manage the process and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist current hires such that they are productive on the floor in the shortest possible time frame Handle escalations, Provide inputs on process and system/business application to the team members Client Interaction, where required at the level of Supervisors Ensure compliance with internal policies and procedures, external regulations and information security standards Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
Must have experience in insurance underwriting and claims back office processes Ensure that the assigned targets in accordance with SLA are met by the team Ensure that the quality of the transactions is in compliance with predefined parameters Must have fundamental knowledge of US insurance and high level Policy/ Claim lifecycle Must be able to train a team, create SOPs and process maps Knowledge of Multiple transactions will be required as this will initially be a relatively small team Ensure that the process transactions are processed as per SOP Ensure that the assigned targets in accordance with SLA are met by the team/process Ensure that the quality of the transactions is in compliance with predefined parameters Must have process knowledge and would be required to perform QA of transactions Ensure adherence to establish attendance schedules, Company Policies and Procedures Detailed knowledge of specific department products, workflows and procedures related to work performed Business writing skills * Excellent interpretation skills