Assistant Manager - Call center Chennai

Assistant Manager - Call center Chennai

04 Aug
|
Imarque Solutions Private
|
Chennai

04 Aug

Imarque Solutions Private

Chennai

Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients.

Manage people related metrics such as shrinkage , attrition by driving employee.

Daily follow-ups on pending cases to maximize conversions

Experience in Inbound call centre operations/ KPIs

Resolving service issues impacting Portfolio.

Update feedback trails on system wherever required & sending daily reports to the concerned reporting head.

To effectively manage customer related issues

Call calibration & call quality monitoring

Relevant call centre experience must

Candidate who can speak English, Tamil along with any one regional language (Hindi/Malayalam/Telugu/Kannada)

Day shift & Rotational shift/Rotational week off

📌 Assistant Manager - Call center Chennai
🏢 Imarque Solutions Private
📍 Chennai

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