- Candidate should have the ability to perform in a dynamically changing environment
- Should have prior working experience in ServiceNow tool
- Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
- Ability to work under pressure and handle crunched timelines
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
- Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization.
- Must be available for shift timings between 2PM to 11PM
Responsibilities
- The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
- Ideal candidate should have good design knowledge and be willing to research current solutions based on the requirements
- Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
- Always follow best development practices during implementation.
- Support other developers in their work to integrate existing systems with Service Now
- Support business process owners in configuring the platform
- Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.
- Should be proficient to provide functional and Technical insight
- Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage
- Exposure to ITIL Framework, IT Management Tools
- Strong verbal communication skills and ability to Establish a rapport with clients and colleagues
- Strong organizational and analytical skills
- Exceptional Interpersonal Skills & Ability to work Independently and with a team
- Ability to flexible to stretch and learn new Technologies/process whenever necessary
- Must be available for shift timings between 2PM to 11PM