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Position Asst. Facility Manager

Business Unit

IFM

Reporting to

Facility Manager

Working Location

Client Site - Oracle Office

Role Summary Responsible for coordinating FM service delivery for specified Oracle properties in order to meet the SLA maintenance and service standards. To support the Facilities Manager in any tasks related to the obligations under the contract.

Responsibilities

- Assist Facility Manager in service delivery in accordance with client KPIs and SLA
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and services for the proper operation of the buildings
- Coordinate with Facility Manager & the Business Units on smooth operations
- Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
- 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
- Recommend continuous quality improvement practices across the Pan India, ensuring initiatives in one country are followed up in the other parts of the Pan India to maximize the benefits to Client
- Cross-functional coordination
- Innovation towards workplace excellence
- Create amazing User experience at the workplace and by creating user-friendly processes.
- Manage the Ticket Management tool for the respective site and reach the KPI goals.
- Have a varied and creative thought process on various services and supplies for the users and site operations.
- Assist in space planning for the site and have knowledge on the site operations.
- Customer needs to be the priority factor and empathy towards the services is highly required.
- Work hand in hand with inter and intra-functional teams for smooth transactions.

Risk Management





- Ensure full compliance with all local and governmental regulations and legislations
- Assist Facility Manager in ensuring site risk management programs including audits are implemented and maintained
- Adhere to escalation and incident reporting procedures

People Management/ Engagement

- Ensure high staff morale, trust and work ethics
- Coordinate with the Facility Manager on the implementation of FM Procedures and train FM staff
- Ensure an environment that supports teamwork, cooperation and performance excellence within team

Client/Stakeholder Management

- Proactively engage stakeholders to ensure that on-site client's expectations are met through high levels of customer service
- Build and develop effective client/stakeholder relationships across multiple levels of the organization
- Provide a cooperative environment with client and customers, ensuring high levels of engagement
- Provide a positive setting where things get done; providing flexibility and understanding how to say no, while still providing a service
- Proactively understand the customers/employees' needs and act on them before being requested

Finance Management

- Preparation of site operational budget for the financial year
- Forecast monthly & quarterly expenses
- Adherence to the budget forecast and spend.
- Approvals in the JLL Finance tools.
- Invoice management.

Procurement & Vendor Management

- Ensure vendors are well-managed, delivering services on time and within budget
- Approvals of PO's
- Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

Other Key Activities

- Developing interesting & fun user engagement activities
- Cross-site audit

Key Performance Measures

- Compliance with service provision as detailed in the contract.
- Compliance with the Health and Safety responsibilities.
- High Customer Satisfaction rating as measured in regular surveys.
- Compliance with Best Practice documentation.
- Pursue continuous improvement

Reporting Requirement

- Prepare and collate IFM reporting as required and in a timely manner.




- Prepare and collate Finance report as required and in a timely manner.
- Prepare, track vendor cost as required for reporting.
- Assist in tracking and preparing of budgets for approval.
- Provide monthly services report to client.

Requirements undefined

Personal Effectiveness

- Provide an effective contribution to the team's delivery.
- Contribute via regular feedback to the overall performance of the delivery team.
- Work towards individual targets, monitor, and manage individual performance.

Location On-site - Gandhinagar - GJ

Scheduled Weekly Hours 40

If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Locations On-site

📌 Assistant Facilities Manager (India)
🏢 JLL
📍 India