Roles and Responsibilities:

- Provide best-in-class customer service and resolve customer queries effectively via voice-based support.
- Handle customer interactions across Telecommunication, Email, and Chat channels, ensuring first contact resolution.
- Clarify and confirm customer requirements, addressing their issues accurately and efficiently.
- Greet customers courteously and maintain a professional tone throughout the interaction.
- Listen attentively to customer concerns, demonstrating empathy and understanding.
- Ensure customer understanding of the solution and offer additional education or guidance as required.
- Maintain accurate documentation by preparing and updating customer files promptly.




- Strive to deliver a positive customer experience and contribute to overall service excellence.

Required Candidate Profile:

- Freshers with good communication skills are welcome to apply.
- Candidates from the travel domain with valuable communication skills will be preferred.
- Experienced candidates in customer support within the travel industry are highly desirable.
- Willingness to work in rotational shifts (Note: No night shifts for female employees).
- Strong interpersonal and problem-solving abilities with a customer-focused mindset.

📌 ASP.Net Web Developer (Gurugram)
🏢 Easy Trip Planners
📍 Gurugram