Industry: Professional Salon & Franchise Operations
Reporting to: State Operations Head / Founders
Employment Type: Full Time
About Us
We are the Karnataka Master Franchisee for one of the fastest-growing professional salon brand, with a vision to scale to 100+ salons across the state over the next few years. Our focus is on building a high-performance, professionally managed salon network with strong operational excellence, franchise success, and customer experience.
This is a high-impact leadership role for ambitious professionals who want to grow with a rapidly expanding organization.
Role Overview The Area Manager will be responsible for managing the performance, operations, and growth of 8–15 salons within their assigned territory. The role involves driving revenue, ensuring operational excellence, supporting franchise partners, and maintaining brand standards.
Key Responsibilities
1. Operations Management
- Oversee daily operations of assigned salons
- Ensure SOP compliance, hygiene standards, and brand protocols
- Conduct regular salon audits and performance reviews
- Ensure customer experience standards are maintained
1. Revenue & Business Growth
- Drive revenue growth across all salons in the territory
- Monitor key metrics: revenue, utilization, average bill value, retail sales
- Identify opportunities to increase sales and profitability
- Support salons in achieving monthly and yearly targets
1. Franchise Partner Management
- Build strong relationships with franchise partners
- Support partners in improving business performance
- Resolve operational challenges and escalations
- Ensure franchise partners follow brand standards
1. Team Management & Development
- Monitor salon manager and staff performance
- Identify training needs and coordinate with training teams
- Ensure proper staffing levels across salons
- Improve team productivity and retention
1. Recent Salon Launch Support
- Support onboarding and launch of new salons
- Ensure readiness in staffing, operations, and systems
- Stabilize new salons during initial months
1. Reporting & Analysis
- Track and report KPIs regularly
- Provide performance insights and improvement plans
- Maintain operational dashboards and reports
Ideal Candidate Profile
- 1–8 years experience in multi-unit operations
- Experience in salon, retail, QSR, hospitality, or franchise businesses preferred
- Qualification : Diploma/Graduate
- Own two-wheeler with valid Driving License. Comfortable travelling to multiple outlets across Bengaluru
Skills Required
- Strong leadership and team management
- Business and financial understanding
- Excellent problem-solving ability
- Strong communication and interpersonal skills
- Ability to manage multiple locations