AM/DM - Customer Care Responsibilities &

- Key Deliverables Identification and on boarding of spare part centres, facilitating the legality process and ensuring stand ardization of systems and processes. Strategizing the distribution of Spare Parts across different regions.Shortlisting of identified 3S (Sales, Spares and Service) dealers.Developing/Preparation of schemes to convey to Farm Machinery management for final roll out at PAN level. To ensure availability of proper Channel or placing resources across different to cater the seasonal requirements. Hand holding, monitoring and Capability Development of critical dealers. Scrutinize dealers financial health and financial planning for the entire year.Ensuring Service readiness for New Product Launch, Designing for current territory/new product. Interpreting, analysing and sharing the ORC (Open, Resolve and Close) data with other functions for improvement. To ensure profitability via different schemes.Team Development - Competency building through training and assigning critical projects.To ensure CSI target is achieved Preferred Industries Finance and account Human Resources Agriculture Implemen Automotive Industry Financial Services Advertising/Marketin Agri Business Marketing &
- Comm Automobile Education Qualification Bachelors of Technology




- Bachelor of Engineering
- Bachelors of Technology in Mechanical
- Bachelor of Engineering in Mechanical
- Bachelor of Engineering in Automobile General Experience 18 - 20 years of relevant experience in Harvester and Implements Critical Experience 18 - 20 years of experience in Harvester and Implements business.Team have team management skill Handling Team size of minimum 4-5 Customer Care members.Diverse experience of across all the geography/demography in India System Generated Core Skills Consumer Marketing Marketing Communication Customer Analysis Customer Experience Customer Relationship Management (CRM) Financial Analysis Marketing Strategy Networking Product Knowledge &
- Application Team Management Network Administration Legal Compliance Supplier Evaluation Distribution Management Shortlisting Sales Scheme Design Channel Management Resource Management Dealership Capability Building Capability Development Financial Planning Service Readiness Data Analysis Profitability Management Team Development Competency Development Training &
- Development Customer Segmentation Customer Delight Customer Centricity Customer Engagement System Generated Secondary Skills

📌 Area Manager / District Manager - Customer Care (Lucknow)
🏢 Mahindra and Mahindra
📍 Lucknow