3. JOB SUMMARY Area Manager is responsible for the business performance of 6-8 branches and providing them guidance to bring positive results.
Other key responsibilities include providing administrative support to Branch Heads and HO. Liaisoning with local administrative authorities for legal matter related to branch operation and preparing different performance related reports.
In addition to the above, the employee may also be called upon to perform other tasks as may be required from time to time.
While performing the above responsibilities, the Area Manager must ensure that he/she and team members follow Arohans core values, code of ethics and other institutional policies.
4. KEY RESPONSIBILITES
Particulars
Business Development
Time Allocation (%)1
30%
20%
15%
15%
10%
10%
Workforce management
Monitoring
Portfolio and risk management
Administration & Reporting
Public relations
5. Job Profile 5.1 Technical Competency
Description
1 Time allocation is indicative only and subject to change
Page 1 of 4
6. Identifies potential areas / district for expansion of business
7. Identifies and assesses potential client base and product acceptability in current areas
8. Assesses opportunities for geographic expansion of operational area and setting up of new branch
Business development
9. Ensures business growth in the area as per business plan
10. Analyzes productivity, efficiency gaps of branches and plug the same
11. Allots working area to branch and Field Officers
12. Ensures rules and norms of the company are adhered strictly in pursuit of business growth
13. Ensures transaction and records are maintained safely, accurately and updated regularly
14. Monitors work of FOs and BHs
15. Visits field regularly to observe recoveries, CGT, GRT, verification and overdue collection processes to ensure these processes are followed in compliance of the operational policy and procedure
Monitoring
16. Reviews MIS and bank transactions to check and ensure accuracy
17. Verifies My-Tool forms
18. Reviews loan documents to ensure proper maintenance
19. Review records and registers to ensure proper reporting
20. Fills APART (Area Managers Planning and Activity Report) register at the end of branch monitoring visit
21. Provides guidance and training to branch staff
22. Provides feedback to branch staff to improve performance
23. Resolves internal conflicts at branch
24. Helps General Manager in identifying star performers and low performers
Workforce management
25.
Assists HR in recruitment and training of new employees
26. Mentors BHs and FOs
27. Provides feedback for confirmation and promotions of branch staff
28. Locates office premises for current branch
29. Approves fixed asset items and amount for purchase
30. Ensures compliance with legal matters related to branch opening (rental agreement, trade license, commercial electric meter,
registration under Shops & Establishments Act)
Administration
31. Approves branch expenses
32. Follows up with HO to resolve branch related support issues
33. Provides assistance to HO in branch staff incentive calculation
34. Sanctions online leaves as per Leave Policy
35. Checks for timely and accurate data entry in MIS
36. Ensures timely reporting by Branches to HO
37. Prepares weekly FO wise and branch wise disbursement and OD reports and sends to HO
MIS and reporting
38. Ensures high quality portfolio by taking preventive and curative measures
Portfolio and risk management
Public relations
39. Ensures low customer drop-out, high center attendance and loan processing as per defined turnaround time (TAT) in policy
40. Helps branches in tackling over dues
41. Meets local councillors and panchayat samity members to educate them about Arohan
42. Meets block level govt. officials to educate them about Arohan
43. Develops rapport with other MFIs of the area
Page 2 of 4
44. Conducts customer meets and interviews to gather data required to determine need of customers and assess customer satisfaction about Arohan services
45. Meets customers and their family members (outside normal operating processes) to assess customer satisfaction about
Arohan
5.2 Organizational Competency
Description
46. Monitors work against objectives and set targets
47. Prepares work plan and sets targets for oneself
48. Measures progress against targets and revises work plan accordingly
49. Provides timely performance feedback to supervisor
50. Balances quality of work with meeting deadlines and budget constraints
Planning
51. Coordinates work plans with others to accomplish common objectives
52. Anticipates problems and issues, and responds to them accordingly
53. Connects work to the overall mission of the organization
54. Understands related functions of department, along with its plan and anticipates possible implications of own work
55.
Maintains harmonious relationships with members within and outside the organisation
56. Works effectively as a member of a team
57. Builds credibility and trust with colleagues and superiors, particularly with branch staff
Organizational perspective
Managing relationship
58. Listens to employees and provides solution and advice
59. Anticipates problems and issues, and responds to them accordingly
60. Gathers information to identify issues and possible solutions for problems that affect the team/department
61. Demonstrates capacity for inductive and deductive problem solving on key issues, using past experience and technical knowledge in identifying appropriate solutions
62. Makes decisions in a timely manner and assumes joint responsibility for end-results Decision making and problem solving
63. Implements solutions within the proper scope of authority
64. Ensures that all parties involved in and affected by decisions made are properly informed
65. Uses relevant technology and equipment (computers, software) to enhance own learning and improve productiveness and quality of service
Knowledge of relevant technology
66. Mentors others in the use of tools and technology
67. Identifies and uses a variety of tools and technology to improve delivery of services. 5.3 Personal Competency
Description
68. Provides support to others in accomplishing their work
69. Takes responsibility of own work and team
Accountability and responsibility
70. Works in a team
71. Builds strong relationship within the team
72. Maintains good relationships with colleagues
73. Considers others views with respect and dignity is willing to adjust and is flexible about ones own views in order to reach
Teamwork
Page 3 of 4
consensus and agreement within the team
1. Pursues all efforts to accomplish tasks and objectives according to agreed timetables and specifications
2. Translates commitment into action
Hard work and commitment
Transparency and integrity
3. Shares accurate and on-time information with supervisors
4. Follows Arohans core values and adheres to code of ethics policy
5. Practices transparency and openness to ones ideas and feelings
6. Maintains trust among team; shows consistency in thought and action
7. Honours confidentiality of sensitive information with regard to clients, documents and other confidential matters
8. PERFORMANCE INDICATORS2
- Business performance (business target vs. achievement, portfolio quality)
- Average compliance score as given by Internal Control to the Area
- Human resources management
- Feedback from colleagues and other department
- Feedback from branch staff
2 Performance will also be evaluated on technical, organizational and personal competencies as mentioned in the job profile
Page 4 of 4
📌 Area Manager (Guwahati)
🏢 Arohan
📍 Guwahati
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.