Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully develops effective solutions grounded in comprehensive understanding of the product, fostering a seamless user experience and supporting operational excellence.

Roles & Responsibilities: Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.





Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to enhance system performance and client satisfaction.

Document and communicate technical issues and resolutions clearly to stakeholders.

Assist in the continuous improvement of support processes and knowledge base.

Support junior team members by sharing knowledge and providing guidance.

Skilled & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management.

Strong problem-solving abilities with a focus on client issue resolution.

Excellent communication skills to effectively liaise between clients and technical teams.

Ability to analyze system behavior and identify root causes of application issues.

Experience in managing and prioritizing multiple support requests efficiently.

Familiarity with incident management and ticketing systems.

Additional Information: The candidate should have minimum 2 years of experience in Service Desk Management.

This position is based at our DDC2A - SEZ location.

A 15 years full time education is required.

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture in India
📍 Gurugram