Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Genesys Cloud CX Good to have skills : Genesys Contact Center QM Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application systems they rely on. This role requires attentiveness to client needs and a commitment to maintaining the reliability and performance of world-class systems. The practitioner dedicates time to understanding client issues thoroughly, ensuring explicit communication, and facilitating effective resolutions.

Collaboration with various teams and stakeholders is a key part of the daily routine, ensuring that client concerns are addressed promptly and that system operations continue smoothly and efficiently throughout the day.

Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform.





Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with cross-functional teams to ensure seamless integration and support of application systems.

Mentor junior team members to enhance their technical and problem-solving capabilities.

Monitor system performance and proactively identify potential issues to minimize client impact.

Professional & Technical Skills: Must To Have Skills: Proficiency in Genesys Cloud CX.

Good To Have Skills: Experience with Genesys Contact Center QM.

Strong troubleshooting skills related to cloud-based contact center technologies.

Ability to analyze complex system behaviors and provide clear, actionable recommendations.

Experience in managing client communications and translating technical information into understandable terms.

Familiarity with application lifecycle management and support processes.

Additional Information: The candidate should have minimum 5 years of experience in Genesys Cloud CX.

This position is based at our Bengaluru office.

A 15 years full time education is required.

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru