Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities: Expected to be an SME





Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure effective communication within the team

Implement process improvements for efficiency

Mentor junior team members Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support

Solid troubleshooting skills

Excellent customer service skills

Knowledge of ITIL framework

Experience with ticketing systems

Ability to prioritize and manage multiple tasks Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management

This position is based at our Bengaluru office A 15 years full-time education is required

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru