Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support Positive to have skills : NA Minimum 0-2 Year(s) Of Experience Is Required Educational Qualification : Graduate Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:

- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.




- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with cross-functional teams for issue resolution.
- Document and track client issues and resolutions.
- Contribute to continuous improvement initiatives.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong troubleshooting skills in Service Desk operations.
- Knowledge of ITIL framework for service management.
- Experience in ticketing systems like ServiceNow or Remedy.
- Excellent communication and customer service skills.

Additional Information

- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A Graduate degree is required.

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru