Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Application Packaging Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring the smooth operation of our high-quality systems. You will leverage your exceptional communication skills to provide support and solutions, ensuring that client issues are accurately defined and resolved through your in-depth product knowledge.

Your role will be crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations.

Roles &

Responsibilities: Package and deploy applications using MECM (SCCM) and Microsoft Intune Perform application repackaging (MSI, EXE to MSI/MSIX) Create and manage Win32 app deployments in Intune Develop, test, and maintain deployment packages, scripts,



and task sequences Ensure applications comply with security and organizational standards Troubleshoot deployment issues across MECM and Intune environments Coordinate with stakeholders for UAT and production releases Maintain packaging documentation, SOPs, and knowledge base Automate packaging and deployment using PowerShell scripting Manage application lifecycle including patching, updates, and decommissioning Work with Azure AD / Entra ID, Group Policies, and endpoint compliance policies Support co-managed environments (MECM + Intune) Qualified & Technical Skills: Hands-on experience with MECM (SCCM) and Microsoft Intune Strong knowledge of Windows OS (Windows 10/11) Experience in MSI/MSIX packaging tools (AdminStudio, InstallShield, etc.) Expertise in Intune Win32 app packaging and deployment Proficiency in PowerShell scripting Knowledge of Azure AD (Entra ID), Group Policy, and endpoint management Experience in troubleshooting deployment logs (MECM & Intune) Understanding of application lifecycle and patch management Preferred Skills: Experience in automation and packaging standardization

Knowledge of CI/CD or DevOps integration for packaging

Familiarity with ITIL processes

Exposure to cloud-first endpoint management strategies Additional Information: The candidate should have minimum 2 years of experience in Application Packaging.

Strong analytical and troubleshooting skills

Good communication and stakeholder management

Ability to work independently and handle multiple priorities

This position is based at our Bengaluru office.

A 15 years full time education is required.

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru