Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Unified Communication and Collaboration Operations Valuable to have skills : NA Minimum 0-2 Year(s) Of Experience Is Required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills : Unified Communication and Collaboration Implementation Good to Have Skills : Unified Communication and Collaboration Operations Job Requirements : Key Responsibilities :

- Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP,



MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: Any degree 15 years of Full time education

📌 Application Support Engineer (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai