Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Microsoft 365 Valuable to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as a software detective providing a dynamic service that identifies and resolves issues within various components of critical business systems Your typical day will involve collaborating with team members to troubleshoot problems analyzing system performance and ensuring that applications run smoothly to support business operations effectively You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience Roles Responsibilities -Support and administration of Exchange Server 2016 2019 and Exchange Online environments -Perform mailbox and mail-enabled objects administration including mailbox delegation service request fulfillment and shared mailbox management -Administer distribution groups security groups resource mailboxes and contacts mail users per Client s security policies -Manage email compliance configurations such as eDiscovery retention policies and DLP -Administer Exchange Online Protection EOP and manage mail flow routing and mobile access policies -Manage email compliance configurations such as eDiscovery retention policies and DLP -Administer Exchange Online Protection EOP and manage mail flow routing and mobile access policies -Perform public folder administration autodiscover ActiveSync troubleshooting and resolve NDR mail delay issues -Lead or support Exchange on-premises to Exchange Online migrations including staged cutover remote move IMAP and public folder migrations -Configure and manage hybrid Exchange environments and Edge Transport servers -Administer SharePoint Online including -Master admin access site collection management term store audience targeting and application catalog management -Troubleshoot SharePoint site issues file repository problems and perform backup restores as per vendor policy -Handle email collaboration conferencing tools guest access messaging meeting calling policies federation and voice PSTN configurations -Troubleshoot issues related to PSTN calls dial-in conferencing Teams meetings and Client s collaboration apps -Procure and assign phone numbers and manage Teams voice configurations as needed -Monitor service health and performance of M365 infrastructure -Use tools like Message Trace Service Health Dashboard PowerShell and vendor consoles to troubleshoot and remediate issues -Escalate platform service degradations to third-party providers and OEMs in line with SLAs -Provide Tier 3 support for incident resolution and end-user issues across messaging and collaboration platforms -Coordinate patching versioning issues provisioning delays and application-level incidents -Enforce and maintain Client s security and compliance policies across all M365 services -Configure and manage security baselines data protection policies and access control settings - Track and manage M365 licensing feature assignments and entitlements -Manage and renew digital certificates for Exchange SharePoint and voice integrations e g SBCs connectors -Develop and manage PowerShell scripts to automate routine admin tasks -Maintain detailed documentation SOPs runbooks and architectural diagrams -Provide technical guidance to junior staff and conduct user training sessions Professional Technical Skills -Bachelor s degree in Computer Science Information Technology or related field -Hands-on experience administering Exchange Server 2016 2019 and Office 365 -Solid understanding of SMTP POP IMAP MAPI and mail routing tools like Proofpoint Retarus and Sentrion -Exchange Online -Hybrid migrations -Teams voice integration -SharePoint Online administration -Email compliance eDiscovery DLP retention -Proficiency in PowerShell scripting for automation and reporting -Familiarity with Teams Admin Center Exchange Admin Center SharePoint Admin Center and Microsoft 365 Admin Portal -Strong troubleshooting skills for email conferencing federation and mobile access -Experience with monitoring tools license management and digital certificate lifecycle -Excellent problem-solving documentation and interpersonal communication skills Additional Information - The candidate should have minimum 3 years of experience in Microsoft 365 - This position is based at our Gurugram office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram