Responsibility – To extend technical support to sales/customers for all kind of technical enquiries, manage projects, handling seal failure analysis(performance issue). Has a large technical understanding to respond to customers' requests to safeguard existing business. Tasks and Responsibilities .
To study the EAR(Engineering action request), customer drawing/technical specification, seal selection and make the proposal drawing for potential customers. Follow up on proposal with customer for approval etc
During proto development, to support the seal installation.
In case of any seal failure, to study & find out the possible reasons. Sending the failure analysis report taking guidance from experts.
Understand Customer
Technical training
Visiting the customers along with CSR as & when required To handle the projects & maintaining the project report.
To keep track of customer & supplier drawings, standards, quotes etc.
Participate in promotional activities like exhibition, technical seminars etc.
To promote new seals in our customer application.
Process knowledge of Oil & Gas Segment Education and Experience BE in Mechanical Engineering Exp in Oil & Gas, & OEM Sales with 5-7 Years Strong work experience in application engineering & design with respective customers Familiar with CRM Software
Solid Knowledge on Business Sales and Marketing Practices
Knowledge in seals, Hydraulics and Pneumatics Systems Preferred
Process knowledge of Oil & Gas segment.
Knowledge on Rubber/Plastics products
Excellent customer focus and understanding of total customer satisfaction
Ability to lead and motivate customers Skills: seals,gas,oil