Responsibility – To extend technical support to sales/customers for all kind of technical enquiries,
manage projects, handling seal failure analysis(performance issue). Has a large technical understanding to respond to customers' requests to safeguard existing business.
Tasks and Responsibilities .
- To study the EAR(Engineering action request), customer drawing/technical specification,
seal selection and make the proposal drawing for potential customers.
- Follow up on proposal with customer for approval etc
- During proto development, to support the seal installation.
- In case of any seal failure, to study & find out the possible reasons. Sending the failure
analysis report taking guidance from experts.
- Understand Customer Technical training
- Visiting the customers along with CSR as & when required
- To handle the projects & maintaining the project report.
- To keep track of customer & supplier drawings, standards, quotes etc.
- Participate in promotional activities like exhibition, technical seminars etc.
- To promote new seals in our customer application.
- Process knowledge of Oil &
- Gas Segment
Education and Experience
BE in Mechanical Engineering
Exp in Oil &
- Gas, &
- OEM Sales with 5-7 Years
Solid work experience in application engineering & design with respective customers
- Familiar with CRM Software
- Strong Knowledge on Business Sales and Marketing Practices
- Knowledge in seals, Hydraulics and Pneumatics Systems Preferred
- Process knowledge of Oil &
- Gas segment.
- Knowledge on Rubber/Plastics products
- Excellent customer focus and understanding of total customer satisfaction