Tools Technology - Deployment configuration and support of in scope applications for end users - Under supervision participate in trouble-shooting and resolution of larger IT issues - Local hands and partnership with site feet on the ground support to other IT teams with technology Process - Follow IT Service Management ITSM processes change management incident management request management problem management and project management to serve end users and maintain high levels of performance in achieving service level agreements - Participate and update in the annual refresh of IT disaster recovery plan as well as walkthrough of plan with stakeholders if required - Participate in application infrastructure security operational excellence initiatives and support activities as needed - Assist in efforts related to root cause analysis and problem management as needed - - Adhere to Lean Daily Management e g 5S - clean workplace initiative RCA - Participate in the Risk Assessment Profit Planning Process - Participate in internal audits related to IT processes procedures software and systems - Adhere to company policies and procedures always including but not limited to ethics data protection information security human resources and compliance policies and procedures People - Liaison between IT and users to drive IT standards - Share information about standards policies and best practices with end users to increase user satisfaction Associate degree or high school diploma plus 2 years IT experience required - Intermediate knowledge of MS Windows Operating Systems - Intermediate knowledge of MS Office Suites - PowerPoint Excel SharePoint Outlook - Intermediate knowledge of other IT infrastructure - network servers storage- Ability to adapt and learn to support complex IT environments that may contain various operating systems desktop network phone and mobile technology - IT Service Management ITIL -Incident Management Request Fulfilment Problem Management and Change Management - Ability to relate well to people at all levels of the organization

📌 Analyst-it- Support (Pune)
🏢 Eaton
📍 Pune