Designation ANALYST No of Positions 1 Experience Fresher Skill Primary DWP-USS-SERVICE DESK Qualification BE Btech Beng Hons Posting JD attached 1 To adhere to quality standards voice and accent Tech Monitoring regulatory requirements and company policies 2 To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time AHT rejected resolutions Reopen Cases 3 To maintain high login Efficiency Availability for customers 4 To provide level 1 remote desktop support to resolve tickets provide hardware software network problem diagnosis resolution via telephone email chat within agreed SLA of ticket volume and time 5 To update worklogs and follow shift escalation process to escalate complex problem to appropriate support specialists route problems to 2nd and 3rd level IT support staff as the case be 6 Work on value adding activities such Knowledge base update self development
📌 Analyst (India)
🏢 HCLTech
📍 India
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