We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This agile position requires a blend of customer service excellence and revenue generation acumen.

Roles & Responsibilities

- Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation
- Execute changes, rescheduling and modification as per customer requirements
- Coordinated effectively with airlines and customers over the phone
- Provide exceptional service by addressing inquiries and resolving issues

Requirements

- Possess in-depth knowledge of GDS systems, specifically Galileo and sabre
- Demonstrate proficiency in managing both international and domestic ticketing operations
- Strong understanding of city codes, airport codes, and airline hubs.
- Excellent communication skill in both written and verbal formats
- Willingness to work in rotational shifts, including nights and weekends

📌 Air Ticketing Executive (Delhi)
🏢 EaseMyTrip.com
📍 Delhi