- Santriya Technologies is seeking an AI Property / Partner Operations Executive to operate day-to-day partner workflows for properties, hotels or service providers using AI-assisted document, listing and case management.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

- Onboard partners and maintain commercial/operational records within approved process.

- Use AI/OCR to extract listing, inventory, amenity and document data, verifying against source materials.

- Monitor partner cases, availability/content issues, response SLA and integration exceptions.

- Coordinate rate/inventory/content or booking issues with partner and internal teams.

- Maintain transparent evidence for changes and approvals.





- Identify recurring partner friction and recommend documentation or product improvements.

- Protect partner commercial/confidential data.

- Escalate legal, safety, fraud or customer-impacting exceptions.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Partner onboarding and issue resolution improve

- Listing/inventory data quality improves

- Repeat operational defects reduce
- Partner communication is faster and traceable

📌 AI Property / Partner Operations Executive (Chennai)
🏢 Santriya Technologies
📍 Chennai