- Santriya Technologies is seeking an AI-Enabled Inside Sales / Telecaller to execute high-volume inbound/outbound sales conversations using approved AI call assistance, product knowledge and CRM workflows to qualify needs, book next steps and create compliant pipeline.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

- Work assigned lead queues and contact prospects through approved phone, email, chat and messaging channels.

- Use AI-generated call briefs, scripts and objection handling only as guidance; stay within approved product facts and disclosures.

- Qualify customer need, authority, timing, fit and next action using defined criteria.

- Capture structured call outcomes and AI-assisted summaries in CRM, correcting errors before save.

- Schedule demos or handoffs with transparent context,



expectations and supporting notes.

- Respect consent, contact preferences, do-not-call rules and data protection requirements.

- Flag scam, fraud, vulnerable-customer, complaint or sensitive issues for appropriate handling.

- Review conversion and contact data to improve cadences, scripts and lead prioritization.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Contact-to-qualified-lead conversion improves

- CRM records are complete and accurate

- Compliance exceptions remain low
- Handoffs contain sufficient context for next teams

📌 AI-Enabled Inside Sales / Tele caller (Chennai)
🏢 Santriya Technologies
📍 Chennai