- Santriya Technologies is seeking an AI-Enabled Hotel Front Office Executive to deliver accurate, personalized front-office service using AI-assisted booking and guest information while keeping human ownership of service recovery, payment, safety and policy decisions.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

- Manage check-in/check-out, reservations, room status, payments and guest requests in PMS.

- Use approved AI concierge/knowledge tools to suggest services, amenities and local information from verified sources.

- Validate rates, package inclusions, cancellation rules and entitlements before confirmation.

- Handle complaints and service recovery within delegated authority and escalate material issues.

- Coordinate housekeeping, maintenance, F&B;,



security and transport requests.

- Protect guest identity, payment and travel information.

- Capture preferences and service history where consent and policy permit.

- Use arrival, occupancy and request patterns to improve preparation and upsell relevance.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Guest satisfaction and check-in efficiency improve

- Booking/rate errors reduce

- Service requests close faster
- Privacy and payment controls remain robust

📌 AI-Enabled Hotel Front Office Executive (Chennai)
🏢 Santriya Technologies
📍 Chennai