- Santriya Technologies is seeking an AI-Enabled Hospital Receptionist to provide productive, compassionate hospital front-desk support using approved AI tools for scheduling, information retrieval and administrative assistance without giving clinical advice or making medical decisions.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

- Register patients, verify demographic/administrative details and manage appointments according to hospital procedure.

- Use approved AI tools to locate service information, preparation instructions and administrative guidance from hospital documentation.

- Never use AI to diagnose, triage clinically or provide medical advice; route clinical concerns to qualified staff.

- Coordinate patient flow, queue updates, directions, billing/insurance handoffs and visitor information.





- Protect health information and use only approved systems and access levels.

- Escalate emergencies, safeguarding issues, complaints and sensitive cases immediately.

- Maintain accurate front-desk records and handovers.

- Capture recurring patient questions that indicate documentation or signage gaps.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Check-in and appointment flow improve

- Administrative information remains accurate

- Privacy incidents remain zero/near-zero

- Patient handoffs and escalations are timely

📌 AI-Enabled Hospital Receptionist (Chennai)
🏢 Santriya Technologies
📍 Chennai