- Santriya Technologies is seeking an AI Client Onboarding & KYC Manager to lead institutional client onboarding and periodic review using AI-assisted document extraction, workflow orchestration and risk triage, while retaining human approval and accountable client communication.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

- Own onboarding/refresh cases across legal entity, KYC, tax, product, credit and documentation dependencies.

- Use AI to extract/compare documents and summarize gaps, validating against originals and policy.

- Coordinate client, front office, compliance, legal, tax, credit and operations stakeholders.

- Prioritize cases by client need, risk, ageing and dependency.

- Review complex ownership,



jurisdiction and product structures and escalate where specialist judgement is required.

- Maintain transparent evidence, approval and exception trails.

- Track turnaround, rework, document expiry and bottleneck metrics.

- Improve onboarding playbooks and knowledge based on recurring delays.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Client onboarding cycle time improves

- Rework and document errors reduce

- High-risk cases receive appropriate scrutiny

- Stakeholder visibility and audit evidence improve

📌 AI Client Onboarding & KYC Manager (Chennai)
🏢 Santriya Technologies
📍 Chennai