- Santriya Technologies is seeking an AI Candidate Experience Coordinator to coordinate a transparent, responsive candidate journey using AI-assisted scheduling, communication and case management while ensuring candidate data, consent and human contact are respected.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

- Key Responsibilities:
- Schedule interviews across candidates and panels and manage changes promptly.

- Use AI to draft routine communications and summarize logistics, checking tone, facts and dates.

- Keep ATS stages, notes, consent and contact preferences accurate.

- Provide candidates with role/process information from approved materials.

- Coordinate assessments, feedback reminders, offer documentation and onboarding handoffs.

- Escalate accommodations, complaints,



conflicts or sensitive cases to appropriate owners.

- Never use AI to assess candidate merit or infer sensitive characteristics.

- Track response times, cancellation reasons and candidate feedback.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Scheduling turnaround and candidate satisfaction improve

- No-show and coordination errors reduce

- ATS status accuracy improves
- Candidate communications remain human, transparent and compliant

📌 AI Candidate Experience Coordinator (Chennai)
🏢 Santriya Technologies
📍 Chennai