? WE’RE HIRING: AGENCY OPERATIONS & CLIENT SUCCESS MANAGER ? Gurugram | Full-Time | Work From Office Iconic Edge is growing, and we are looking for someone who can become the operational backbone of our agency.

This is not a basic project coordination role. We need someone who has already managed operations inside a digital marketing, branding, content, social media, advertising, or creative agency—and understands what it takes to manage multiple clients, internal teams, deadlines, expectations, and last-minute changes without losing control.

Your primary responsibility will be simple:

Ensure that every client feels taken care of and every committed deliverable gets completed on time. WHAT YOU WILL OWN

- Manage the complete client journey after onboarding
- Become the primary coordination point between clients and internal teams
- Understand each client’s scope, deliverables, timelines, and priorities
- Convert discussions and strategies into clear tasks and execution plans
- Assign work to writers, designers, video editors, strategists, and other team members
- Follow up relentlessly and ensure work is delivered on time
- Conduct internal daily and weekly delivery reviews
- Track pending approvals, feedback, revisions, shoots, content, designs, PR, and other deliverables
- Proactively update clients instead of waiting for them to ask
- Identify delays and bottlenecks before they become client problems
- Ensure feedback is documented and implemented correctly
- Maintain client satisfaction, retention, and trust
- Improve systems, trackers, SOPs, and accountability within the agency
- Escalate risks early and bring solutions—not excuses WHO WE ARE LOOKING FOR You may be a strong fit if:
- You have 3–6 years of experience in a digital marketing, branding, content,



advertising, social media, or creative agency
- You have independently managed multiple clients and internal teams
- You understand agency workflows, client servicing, content production, design, video editing, social media, and campaign execution
- You are excellent at follow-ups and do not feel awkward chasing people for deadlines
- You communicate confidently and professionally with founders and senior clients
- You can handle pressure, changing priorities, and demanding timelines
- You are highly organised and naturally create structure wherever there is chaos
- You take ownership instead of saying, “I already informed the team”
- You know how to protect both client relationships and internal team productivity
- You are comfortable using project management tools, spreadsheets, WhatsApp, email, and reporting dashboards
- You have strong written and spoken English THIS ROLE IS NOT FOR YOU IF • You need constant instructions and supervision
- You only update trackers but do not drive execution
- You avoid difficult client or team conversations
- You blame designers, writers, editors, or clients when work gets delayed
- You have never worked in a fast-moving agency environment
- You are uncomfortable following up repeatedly
- You believe your responsibility ends after assigning a task




- You prefer predictable work with limited ownership WHAT SUCCESS LOOKS LIKE Within the first 90 days:
- Every client has a clear delivery calendar
- Every team member knows exactly what they are responsible for
- Delays are identified before deadlines are missed
- Clients receive regular and proactive communication
- Pending tasks, feedback, and approvals are clearly visible
- Founders are no longer personally chasing every deliverable
- Client satisfaction and delivery discipline improve significantly ABOUT ICONIC EDGE

Iconic Edge is a personal branding and authority-building agency that works closely with founders, entrepreneurs, professionals, and business leaders.

Our work includes personal brand strategy, content creation, video production, social media, PR, LinkedIn, brand positioning, websites, masterclasses, and authority-building assets.

We are building a high-accountability team where ownership matters more than designation. LOCATION

Gurugram

Full time, work-from-office role

HOW TO APPLY

Do not send only your CV. Send us:

Your updated CV The names and types of agencies you have worked with The maximum number of clients you managed simultaneously The teams and functions you coordinated

One example where a client project was getting delayed and how you brought it back on track

Your current salary, expected salary, and notice period A 60–90 second video introducing yourself and explaining why you are suitable for this role Send your application to: [email protected]

Subject line: Application – Agency Operations & Client Success Manager

You may also apply through LinkedIn.

Please apply only if you have relevant agency experience.

Tag someone who is excellent at managing clients, people, timelines, and chaos.

📌 Agency Operations & Client Success Manager (Gurugram)
🏢 Iconic Edge
📍 Gurugram