Job Summary

The After-Sales Support Associate is the first line of support for customers who have purchased an Oben motorcycle. The role requires robust problem-solving skills, system navigation expertise, and a customer-first mindset. You will handle customer queries, breakdown calls, service bookings, RSA requests, and escalations while coordinating with cross-functional teams to ensure quick resolution.

Responsibilities

- Provide prompt, empathetic, and effective support to Oben customers.

- Handle after-sales support cases including breakdowns, roadside assistance, service scheduling, warranty queries, and product-related concerns.

- Accurately log and update all customer interactions in the CRM and ticketing system.

- Coordinate with service centers, RSA partners, and internal departments to drive closure on customer issues.

- Monitor open cases, follow up with stakeholders, and ensure timely resolution of escalations.

- Educate customers on product features, maintenance tips, and service processes to enhance their ownership experience.

- Maintain high-quality standards in communication, ensuring professionalism, clarity, and empathy at every step.





- Adhere to defined SLAs for resolution, and escalation handling.

- Contribute to continuous improvement by sharing feedback, recurring issues, and customer insights with the team.

Requirements

- Graduate in any discipline (preferably with experience in customer support or automotive industry).

- Proficiency in CRM and ticketing tools; ability to multitask across systems.

- Strong communication skills: Proficient in English and Hindi (mandatory).

- Knowledge of Kannada, Tamil, or Malayalam will be an added advantage.

- Customer-centric mindset with a problem-solving approach.

- Ability to remain calm under pressure and handle high-stress breakdown or RSA calls.

- Collaborative attitude to work with cross-functional teams for faster resolution.

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 After sales support Executive (Bengaluru)
🏢 Oben Electric Vehicles
📍 Bengaluru