Advanced Resolution Expert Job Title: Advanced Resolution Expert Location: Mohali / Gurugram Salary: 2.4 4.0 LPA Job Summary We are seeking a proactive and customer-focused Advanced Resolution Expert to handle complex customer issues and deliver effective resolutions. The ideal candidate will possess excellent English communication skills, robust analytical abilities, and a customer-first approach. This role requires working closely with internal teams to ensure prompt issue resolution while maintaining a high level of customer satisfaction.
Key Responsibilities Handle escalated customer queries and resolve complex issues efficiently. Investigate customer concerns and identify appropriate solutions. Coordinate with internal departments to ensure timely issue resolution.
Maintain accurate records of customer interactions and resolutions. Provide professional support through phone, email, and chat. Meet quality, productivity, and customer satisfaction targets.
Identify recurring issues and recommend process improvements.
Ensure compliance with company policies and service standards.
Eligibility
Graduate or Undergraduate candidates can apply. Excellent verbal and written English communication skills are mandatory. Strong problem-solving and conflict-resolution skills. Basic computer proficiency and familiarity with CRM or ticketing tools is an advantage. Ability to multitask and work in a fast-paced environment. Willingness to work rotational shifts, if required.
What We Offer Salary: 2.4 4.0 LPA Career growth opportunities. Performance-based incentives. Professional and collaborative work environment. Ongoing training and skill development.