We are seeking a proactive and customer-focused Advanced Resolution Expert to handle complex customer issues and deliver effective resolutions. The ideal candidate will possess excellent English communication skills, strong analytical abilities, and a customer-first approach. This role requires working closely with internal teams to ensure prompt issue resolution while maintaining a high level of customer satisfaction.
Key Responsibilities
- Handle escalated customer queries and resolve complex issues efficiently.
- Investigate customer concerns and identify appropriate solutions.
- Coordinate with internal departments to ensure timely issue resolution.
- Maintain accurate records of customer interactions and resolutions.
- Provide professional support through phone, email, and chat.
- Meet quality, productivity, and customer satisfaction targets.
- Identify recurring issues and recommend process improvements.
- Ensure compliance with company policies and service standards.
Eligibility
- Graduate or Undergraduate candidates can apply.
- Excellent verbal and written English communication skills are mandatory.
- Strong problem-solving and conflict-resolution skills.
- Basic computer proficiency and familiarity with CRM or ticketing tools is an advantage.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work rotational shifts, if required.
What We Offer
- Salary: 2.4 4.0 LPA
- Career growth opportunities.
- Performance-based incentives.
- Professional and team-oriented work environment.