About Us: Edumilestones.com is a leading provider of psychometric assessments for the education and corporate sectors in India and abroad. The organization is known for its Comprehensive Career Planning Assessment (CCPA), an online tool developed over four years of rigorous research that significantly streamlines the work of career counselors.
This is an Onsite role from our office in Koramangala, Bangalore with 6 days WFO.
Work timings : 10am - 6.30 PM
Working Days: Mon - Sat (2nd Sat and all sundays off)
Stipend: Rs 10000 - Rs 15000 monthly.
Interested candidates can share your updated resume to Vijesh V (HR) on WhatsApp at (phone hidden).
Key Responsibilities
- Lead Counseling & Guidance: Interact with prospective students and parents via phone, email, and in-person meetings to guide them through courses, programs, and career path options.
- Admissions Process Management: Assist applicants through the end-to-end enrollment journey, from initial inquiry to document verification and final onboarding.
- Lead Follow-Up & Nurturing: Maintain prompt follow-ups with leads generated through digital channels, walk-ins, and referrals to ensure high conversion rates.
- Data & CRM Management: Maintain accurate records of student interactions, feedback,
and application statuses in the internal database/CRM system.
- Team Collaboration: Work closely with the marketing and academic operations teams to stay updated on course offerings, upcoming batches, and promotional offers.
- Feedback Collection: Gather insights from applicant interactions to help refine counseling strategies and communication scripts.
Qualifications
- Solid Communication and Interpersonal Communication skills to engage effectively with prospective learners and stakeholders.
- Customer Service abilities to manage inquiries professionally, address concerns, and provide a supportive admissions experience.
- Sales skills to present programs persuasively, follow up on leads, and support conversion of inquiries into enrollments.
- Understanding of Education sector dynamics or interest in career counseling and educational services.
- Effective organizational and time-management skills to handle multiple inquiries and maintain accurate records.
- Comfort with using basic computer applications, online communication tools, and CRM or admissions software (training can be provided).
- Relevant academic background in education, psychology, counseling, business, or related fields is an advantage but not mandatory.