Responsibilities:

- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls.
- Answer inbound calls from Card members and set up/action fraud cases on calls.
- Review fraud claims from Card members to decide, to either accept the claim from the Card member or reject it.
- Detect and minimize credit and fraud risk whilst enabling spend at the same time.
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants.
- Point of Sales (POS) approval, charge reversals request from merchant establishments.
- Resolve cases within the assigned empowerment limit.
- Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures.




- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations, and productivity as per goals.

Qualification:

- Graduate/Undergraduate
- Excellent communication
- Minimum 1 year experience in contact center domain either in customer service or collections
- Proven analytical and problem-solving skills with a strong attention to detail.
- Ability to work in a quick-paced metric driven environment with proficient multitasking and navigation in a window environment.
- Ability to work in a 24/7 rotational environment.
- Ability to work in a hybrid environment.

📌 Account Protection Specialist (Gurugram)
🏢 American Express
📍 Gurugram